Privacy Policy

Who This Policy Applies To

This Privacy Policy applies to:

1. visitors to our website
2. current and former students
3. people who enquire about our courses or services
4. customers who purchase online courses, training materials or related services
5. business partners, suppliers and service providers
6. any other person who provides personal information to us

Personal Information We Collect

The type of personal information we collect depends on how you interact with us. We may collect:

1. your name
2. your email address
3. your phone number
4. your billing address and/or delivery address
5. your username and password
6. your course enrolment details
7. your course progress, quiz results, test results and certificate records
8. your payment and transaction records
9. your communication history with us
10. your IP address, browser type, device information and website activity
11. information collected through cookies and similar technologies
12. support request information
13. any other information you choose to provide to us

How We Collect Personal Information

We usually collect personal information directly from you. This may happen when you:

1. visit our website
2. complete an online form
3. create a student account
4. enrol in a course
5. make a payment
6. contact us by email, phone, website form, chat or social media
7. request support
8. complete quizzes, tests or course activities
9. download certificates or course materials
10. subscribe to updates or marketing communications
11. interact with our advertisements, social media pages or marketing content

We may also collect information from third-party systems that help us provide our services, including payment processors, website platforms, learning management systems, hosting providers, analytics tools, marketing tools and email platforms.

Why We Collect, Use and Disclose Personal Information

We collect, use and disclose personal information for reasonable business purposes, including:

1. creating and managing your account
2. enrolling you in courses
3. giving you access to course materials
4. tracking your course progress
5. issuing certificates of completion
6. processing payments, refunds, invoices and receipts
7. providing customer support
8. responding to enquiries
9. improving our website, courses, systems and services
10. sending important service-related messages
11. sending marketing communications where permitted by law
12. detecting, preventing and responding to fraud, misuse and security incidents
13. complying with legal, tax, accounting and regulatory obligations
14. enforcing our terms and conditions
15. protecting our legal rights

Online Learning Platform and Student Records

TTC provides online training courses through our website and learning management system. When you enrol in a course, we may collect and store information about your courses purchased, progress through lessons, quiz and test attempts, results, certificates, login activity and support requests. This information is used to provide course access, verify completion, issue certificates and maintain accurate student records.

Payment Information

Payments may be processed through Stripe or another third-party payment provider. We do not usually store your full credit card details on our own systems. We may collect and store limited payment information including payment amount, date, status, invoice details, refund details and transaction references. Your payment is also subject to the privacy policy and terms of the relevant payment provider. We are not responsible for the privacy or security practices of Stripe or any other third-party payment provider, except to the extent required by law.

Third-Party Systems and Service Providers

To operate our website and online courses we may use third-party platforms including Joomla, Moodle, JoomDLE, Stripe, website hosting providers, email and communication platforms, analytics providers, marketing platforms, IT support providers, professional advisers and other software providers. Your personal information may be stored, processed or accessed through these systems where reasonably necessary to provide our services.

Security of Personal Information

We take reasonable steps to protect personal information from unauthorised access, misuse, loss, disclosure and modification. Security measures may include password-protected accounts, administrative access controls, secure hosting arrangements, SSL/TLS encryption, restricted access to administrative systems and use of reputable third-party providers.

However, no website, online platform or internet transmission can be guaranteed to be completely secure. You acknowledge that you use our website and services at your own risk.

User Responsibility for Account Security

You are responsible for keeping your username, password and account details secure. You agree to use a strong password, not share your login details, log out of shared devices, keep your own device secure and notify us immediately if you believe your account has been accessed without authorisation. We are not responsible for unauthorised access to your account caused by your failure to protect your login details.

Data Breaches and Security Incidents

If we become aware of a security incident involving personal information, we will take reasonable steps to investigate and respond. Where required by applicable law, we may assess the nature of the incident, take steps to contain and reduce harm, notify affected individuals and notify the Office of the Privacy Commissioner of Canada or another relevant authority.

International Storage and Transfers

Our business and service providers may operate in or from other countries. Your personal information may be stored, processed or accessed in countries outside Canada, including Australia, the United States, the European Union or other locations where our service providers operate. By using our services, you acknowledge and consent to the transfer, storage and processing of your personal information outside Canada where necessary to provide our services.

Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer period is required or permitted by law. When personal information is no longer required, we will take reasonable steps to delete, destroy or de-identify it.

Cookies and Website Tracking

Our website may use cookies and similar technologies to improve user experience, remember preferences, analyse website traffic and support marketing activities. You can usually adjust your browser settings to refuse cookies. Some website features may not work properly if cookies are disabled.

Analytics and Advertising

We may use analytics and advertising tools such as Google Analytics, Meta/Facebook Pixel, Google Ads, TikTok Pixel or similar technologies. These tools may help us understand website traffic, measure advertising performance, improve our services and show relevant advertisements. You should review the privacy settings and privacy policies of any third-party platforms you use.

Artificial Intelligence, Images and Marketing Content

We may use artificial intelligence tools, design software, stock images, mock-ups, edited images or AI-generated images to create marketing materials, website graphics, advertisements and promotional content. Where marketing content includes fictional, AI-generated or stock-style people or scenarios, such content is used for illustrative and promotional purposes only and should not be understood as showing real students, real certificates or guaranteed outcomes unless clearly stated otherwise.

Direct Marketing

We may use your personal information to send you information about our courses, offers and related services where permitted by law. You can unsubscribe from marketing emails at any time by using the unsubscribe link in our emails or by contacting us at This email address is being protected from spambots. You need JavaScript enabled to view it.. Even if you unsubscribe from marketing messages, we may still send you important service-related messages.

Accessing Your Personal Information

You may request access to the personal information we hold about you by contacting us at This email address is being protected from spambots. You need JavaScript enabled to view it.. We may need to verify your identity before providing access. In some circumstances we may refuse access where permitted or required by law.

Correcting Your Personal Information

We take reasonable steps to ensure that the personal information we hold is accurate, complete and up to date. If you believe that any personal information we hold about you is inaccurate or out of date, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it..

Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices, security or content of third-party websites. You should read the privacy policy of any third-party website before providing personal information.

Children and Minors

Our courses and services are generally intended for adults or individuals who are legally able to purchase online training. We do not knowingly collect personal information from children without appropriate consent.

Limitation of Responsibility

To the maximum extent permitted by law, TTC, Technology Training Australia Pty Ltd, its owners, employees, contractors and service providers will not be liable for any loss, damage, claim, expense, interruption, unauthorised access, data loss, cyberattack, system failure or third-party security failure, except where liability cannot be excluded under applicable law.

Complaints

If you believe we have not handled your personal information properly, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it.. We will review your complaint and respond within a reasonable timeframe. If you are not satisfied with our response, you may be able to contact the Office of the Privacy Commissioner of Canada or another relevant privacy authority.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with a revised "Last updated" date. Your continued use of our website or services after the Privacy Policy has been updated means you accept the updated Privacy Policy.